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Frequently Asked Questions During Our Temporary Closing

Beginning May 1st, all our stores will be open on a limited basis by appointment only.

We have taken steps to do our best to ensure the health and safety of our community, customers and staff according to current CDC guidelines.

We've updated our list of Frequently Asked Questions. For easy reference, our store phone numbers are as follows:
Sam Levitz Furniture (Northwest): 520-531-9905
Gallery at Levitz (Inside Northwest): 520-512-5177
Sam Levitz Furniture (South): 520-624-7443
Sam’s Furniture Outlet (Prince & I-10): 520-690-3700
Sam’s Furniture Outlet (East): 520-917-2410

1. "I purchased furniture, but I don't have it yet. When will I be receiving my furniture?"
We resumed our delivery schedule on a limited basis as of April 21st. If you have a question regarding a delivery, please call the store from which you purchased and selection option #2.

2. "I'd like to cancel my order. How do I get a refund?"
Please call the store from which you purchased and select option #2.

3. "I have a question about an order. Should I try calling or emailing my salesperson?"
Please call the store from which you purchased and select option #2.

4. "I purchased furniture and would like to pick it up. What should I do?"
Customer pick-up is now available at Sam's Furniture Outlet at Prince & I-10. Please call 520-690-3700 and select option #2 to confirm the availability of your items.

5. "I have a problem with my Synchrony or Snap finance account. Who can I talk to?"
Synchrony Finance can be reached directly at 800-333-1087. Snap Finance can be reached directly at 877-273-2066. All other inquiries can be directed to us by calling the store from which you purchased and selection option #2.

6. "I'm due a refund and haven't received it. What should I do?"
Please call the store from which you purchased and select option #2.

7. "My furniture needs warranty, work or repair."
Please call the store from which you purchased and select option #4.

8. "Can I make a purchase?"
If you would like to schedule an appointment to visit one of our stores, please call the location you're interested in shopping and choose option #1. In addition, our online store is available and ready to shop. Please chat with our Online Sales team, or email us directly at online@samlevitz.com if you have any questions about items.

Thank you for your business throughout the years. We hope to see you soon.

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