Skip to Main Content

Frequently Asked Questions During Our Temporary Closing

Given the current COVID-19 Pandemic, all stores are temporarily closed.

The health and safety of our community, customers and staff is our top priority. We will continue to monitor the ever-changing situation and will keep you updated via our website samlevitz.com and our social media channels.

With that in mind, and in the interest of transparency, we've compiled a list of Frequently Asked Questions that we hope will help you while our physical store locations are closed.

1. "I purchased furniture, but I don't have it yet. When will I be receiving my furniture?"
Unfortunately, we will not be able to deliver any furniture until stores reopen. Once they do, please check with our Delivery Services team by calling 520-690-3700 and choosing option #1, or email us directly at mydelivery@samlevitz.com. Alternatively, you can email us at online@samlevitz.com and we will do our best to answer any questions you have in the meantime.

2. "I'd like to cancel my order. How do I get a refund?"
Unfortunately, we are not able to process any refunds until stores reopen. Please visit us at samlevitz.com and chat with our Online Sales team, or email us directly at online@samlevitz.com and we will do our best to help.

3. "I have a question about an order. Should I try calling or emailing my salesperson?"
With the stores closed, none of our salespeople will have remote access to email or our sales system. Please visit us at samlevitz.com and chat with our Online Sales team, or email us directly at online@samlevitz.com and we will do our best to help.

4. "I purchased furniture and would like to pick it up. What should I do?"
Customer pick-up is unavailable until stores reopen.

5. "I have a problem with my Synchrony or Snap finance account. Who can I talk to?"
Synchrony Finance can be reached directly at 800-333-1087. Snap Finance can be reached directly at 877-273-2066. All other inquiries can be directed to us by chatting with our Online Sales team, or emailing us directly at online@samlevitz.com.

6. "I'm due a refund and haven't received it. What should I do?"
Please chat with our Online Sales team, or email us directly at online@samlevitz.com and we will do our best to help.

7. "My furniture needs warranty, work or repair."
Unfortunately no warranty or repair work can be scheduled or completed until we reopen. Please stay tuned to our website and social media channels for further details.

8. "Can I make a purchase?"
Our online store is available and ready to shop. Please chat with our Online Sales team, or email us directly at online@samlevitz.com if you have any questions about items.

For now, stay home, stay safe, and stay healthy. Thank you for your business throughout the years. We will see you soon.

Start a Room Plan