| Customer Service |
| Q: My bed is too firm. Can I exchange it for a softer bed? |
| A: Sam Levitz recognizes that bedding is a very subjective purchase. For 60 days after your purchase you may return your bedding for credit toward another bed. The bedding must be in good condition and inspected by a service technician before pickup. |
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| Q: My table is too big for my room. What can I do? |
| A: For your convenience, Sam Levitz will accept for return any furniture in good condition for any reason with 48 hours of delivery or pickup. You must contact the store within that period for this convenience. |
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| Q: I bought furniture protection. I now have stains and scratches. How do I arrange for service? |
| A: Please contact the Customer Service department at 520-629-4504. The customer service representative will explain your coverage and arrange for inspection of the furniture. The representative will put you in contact with the company supplying the protection and the warrany. |
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| Q: Can I extend my furniture protection? |
| A: Some furniture products will allow for the purchase of additional product and warranty extensions. Contact our customer service department for additional information. |
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| Q: My furniture seems to have a defect. How do I arrange for repair? |
| A: Contact the Customer Service department at 520-629-4504. The customer service representative will check your warranty and arrange for a service technician to inspect the problem. After this the furniture may be repaired, exchanged or a credit given. |
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| Q: I need parts. Can I order them through Sam Levitz? |
| A: Sam Levitz is in constant contact with its vendors. If the parts are still available from the vendor or our stocks, your customer service representative can order the parts or arrange for shipment. An inspection by a service technician may be required. |
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| Deliveries |
| Q: Will Sam Levitz Furniture assemble my furniture? |
| A: Your Sam Levitz delivery driver will assemble any furniture that is not marked "NO SETUP" on your invoice. These are generall found in the "Ready to Assemble" section of the store. If you are unsure, ask your salesperson before ordering. |
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| Q: Does Sam Levitz deliver to my area? |
| A: Use this link to see current delivery zones and when deliveries are scheduled for those zones. |
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| Q: What does Sam Levitz charge for delivery? |
| A: Use this link to see current delivery charges, |
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| Q: Can I track my order? |
| A: Our systems will not allow us to track our trucks electronically. If you call our delivery department at 520-918-0308 they can tell you how far away the delivery driver is and how many stops must be completed before he arrives. They can give you an approximation of your delivery time. |
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| Q: What do I do if I cannot he home during the entire four-hour delivery window? |
| A: If you will be within 30 minutes of your home during that time, you can schedule a 30 minute "call before." The driver or a delivery representative will call you 30 minutes before the delivery truck is likely to arrive. |
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| Q: Why didn't the driver deliver my furniture? |
| A: There are several possible reasons for non-delivery. If you did not call or E-mail to confirm that you would be home during the delivery period, your delivery may have been rescheduled. To make efficient use of our trucks, we must be sure that someone will be on hand to accept delivery. If you were home, perhaps you did not hear the phone or the doorbell. The driver and delivery representative will make every attempt to complete the delivery. If it seems there is no one home, they will leave a card to show they were there and move to the next delivery. Lastly, it is possible that there was no adult there to accept delivery. For your protection, we must have a responsible adult present to accept delivery. |
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| Q: What if my furniture is delivered damaged or incomplete? |
| A: Sam Levitz Furniture attempts to verify customer satisfaction by phone for each delivery. When the Sam Levitz delivery representative calls, explain the situation and ask to speak to a customer service representative and open a service ticket for repair or exchange. You may also call the Customer Service department directly at 520-629-4504. |
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| Q: Will I be contacted about my delivery? |
| A: A delivery representative will call to confirm delivery approximately one day before delivery. If you miss that call, leave a voice message with the delivery information as a confirmation on the voice mail at 520-629-4562. We will attempt to contact you again soon after delivery to ensure that the delivery was to your satisfaction. |
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| Financing & Billing |
| Q: Can I make a credit payment in the store? |
| A: Sam Levitz cannot accept any credit payments. All billing questions should be directed to the finance companies. Customers financing with The Rental Store (TRS) may use the convenient TRS desk in each store to make payments. |
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| Q: Does Sam Levitz offer financing for my purchase? |
| A: For your convenience, Sam Levitz offers a number of financing plans through outside vendors. Depending on your credit needs, you can choose from Wells Fargo, Southwest and The Rental Store (TRS). |
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| Q: I bought my furniture under a "No Tax" sale. The invoice has a line item for sales tax. Was I incorrectly billed? |
| A: The state of Arizona does not allow us to waive sales tax. You are being given a discount that is equal to the sales tax on the sale. The discount is applied on each piece of furniture on the order. The sales tax is reported on the bottom of the sales invoice in order to satisfy auditing requirements. |
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| Q: Can I pay for my order using a credit card over the phone? |
| A: For your protection, Sam Levitz cannot accept credit card payment over the phone. Anyone using a credit card must provide additional identification. |
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| Q: Why don't you advertise your prices on your web site? |
| A: Sam Levitz Furniture is constantly hunting for deals for its customers and making those deals available through extensive advertising. Updating the prices on the web site would require a great deal of work and may not be accurate. Please check the advertising for current promotions. |
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| General Questions |
| Q: I bought furniture from a Levitz store in another state. They went out of business. Do you support their product? |
| A: Levitz stores in other states were likely part of the national Levitz Furniture Corporation which is now out of business. Sam Levitz Furniture is only located in the Tucson, Arizona area. It was founded as a separate business in 1953 by Sam A. Levitz, a member of the same family that started the first Levitz furniture stores. The company is now run by Sam R. Levitz, the son of the founder. Several other members of the family are still associated with the business. Sam Levitz Furniture has grown from one store with an attached warehouse to three stores and three warehouses. It has grown with Tucson to become the leading furniture store in the region. For a more detailed explanation, view the site on our company's history. |
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| Sales & Products |
| Q: How can I take better care of my wood furniture? |
| A: Wood, like people, responds to changes in temperature and moisture. It shrinks when dry and expands when wet. It is natural for wood to swell in moist situations like a room cooled by evaporative cooling. It likewise will shrink during the winter when furnaces typically dry the air. Avoid placing furniture near sources of heat, cold or moisture. |
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| Q: How can I clean my glass tabletop? |
| A: Glass tops are best cleaned by products designed specifically for glass. Other cleaning products may be abrasive and can scratch the glass. |
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| Q: How do I clean stone, stone tiles or wrought iron? |
| A: Natural materials like this are often more porous than you might think. A soft clean cloth or dust mop is best for cleaning. |
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| Q: How do I care for wood furniture? |
| A: There are many kinds of wood and many types of wood products. Follow your manufacturer's recommendations. In general, dust regularly using a soft cloth and a light touch. Dust can cause the wood to be scratched. To polish wood it is best to use a small amount of wood polish on a clean, soft, dry cloth.. Rub gently and avoid spending too much time in one area. If cleaning is needed, use a product like Murphy's Oil Soap designed specifically for wood. Avoid silicone products or wax. These products can cause buildup and dull the natural beauty of the wood. |
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| Q: My rustic armoire has a number of cracks. What happened? |
| A: Rustic furniture is often made with wood that has number of cracks and knots to give it "character." Before assuming a problem with the wood, check the sample on the sale floor. It may be natural for this product. |
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| Q: My leather couch has different tones in different areas. Is it defective? |
| A: For cost reasons, midrange leather upholstery manufacturers do not match the leather as carefully as more expensive leather upholstery manufacturers. The different sections of covering were likely from different "batches." Leather will gain different tones as it ages and differences in tone will often become less distinct over time. |
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| Q: I think I have termites-there are small holes everywhere in the wood of my furniture. |
| A: In very rare instances termites or powder post beetles can be present in solid wood products but most case goods are a MDF with a wood veneer overlay. Termites and beetles are virtually non existent in such furniture. What the customer is usually seeing is "distressing" made with an awl or other object in order to give the furniture a more rustic look. If no sawdust is present on the floor near the area of concern, there are no bugs. |
